We process full payment 30 days prior your arrival.
We require to hold you credit card from booking and during your stay to secure your reservation.
We can process Visa and MasterCards for payment. If you prefer a different payment method, please get in contact with us.
We do not ask for a security deposit, if not booked through an online booking agent. But we do ask to have your credit card on file prior and during your stay. If card has been declining, we may ask for a $200 AUD security deposit to be fully refunded on check-out.
We have a 30 day Cancellation Policy.
If you cancel prior 30 days of your arrival no payment will be processed.
If you cancel within 30 days of your arrival a 100% cancellation fee will apply.
If you wish to cancel your reservation, please get in contact with us.
How Do I Access The Keys?
Two weeks prior your arrival we will send you an email with our apartment information and instructions on how to access your keys.
We also send a phone message a couple of days prior with the same information, to make sure that you feel confident in the arrival process.
We are available over phone or in person (please request) if you wish to have further guidance on arrival.
Will Someone Be There To Meet Me?
We offer a private express check-in and check-out.
This means that there is no need to check in at the resort reception.
We will let you know two weeks prior your stay how to access your keys, which are placed in a secret location close to the apartment.
If you prefer to have us meeting you in person on your arrival or during your stay, this can be organized.
We are always available over phone prior and during your stay.
Will The Apartment Be Serviced?
We offer fully self-contained Apartments, with no cleaning service during your stay. All apartments have laundry facilities and products if you wish to freshen up any towels or linen during your stay.
We have a smaller supply of bathroom amenities for you to use, but we do recommend that you bring your own hygiene products.
If you wish to have your apartment serviced during your stay, please let us know in advanced so that this can be arranged for an extra charge.
Why Choose to Stay With Us?
We have hand-picked for our collection what we believe is to be some of the best apartments in the Tropical North Queensland.
Our apartments have private owners, which means that we are able to upgrade the interiors and add amenities that a hotel could not.
Our apartment are more than a comfortable “home away from home”, for some it is an experience in itself to stay with us. The apartments are privately-owned but part of a resort complex, which gives you full access to all resort facilities, restaurants and activities. We are a professional but personal local team working very hard to secure a fabulous stay for our guests. We are accessible around the clock for any enquiries. Prior your arrival you will also receive your own “Virtual Holiday Guide” with local information and recommendations. It is a nice feeling knowing that the apartment and view that you book is the exact apartment you will get. No need to hope for a good room, you will get the best. Our guests love to return yearly knowing our standards are high and that we find pure pleasure in securing a wonderful holiday for all of our guests. We look forward to host you!